The Ombudsman is a person appointed by the Board of Directors, whose role is to advise employees who have applied to him, participants in labor disputes, conflict and assist them in developing a mutually acceptable, constructive and implementable solution, taking into account compliance with the norms of the legislation of the Republic of Kazakhstan (including confidentiality, if necessary), assistance in solving problematic social and labor issues, as well as compliance with the principles of business ethics by employees of JSC State Social Insurance Fund (hereinafter - the Fund).

The main functions of the Ombudsman are: 

• collecting information on non-compliance with the provisions of the Code of Conduct and Ethics of Employees;
• advising employees who have applied to him, participants in labor disputes;
• consideration of appeals from employees of the Fund on actions (inaction) of employees and decisions (acts) of officials of the Fund; 
• assistance to the Fund's employees in the settlement of conflicts (disputes) at an early stage before they reach judicial authorities, out-of-court settlements; 
• providing recommendations to the Fund's officials on conflict resolution (disputes) on the received appeals; 
• development of recommendations for the resolution and prevention of conflicts (disputes) of a systemic nature; 
• conducting necessary meetings, consultations, discussions with employees of the Fund, representatives of government agencies and organizations, as well as listening to employees of the Fund on received applications.

On the facts of violations of labor legislation by any employee and official of JSC State Social Insurance Fund of the Republic of Kazakhstan, internal procedures and provisions of the Code of Conduct and Ethics of Employees of JSC State Social Insurance Fund, as well as on facts and situations that may lead to corporate conflict and conflict of interests, please contact the Ombudsman by phone +7 708 825-72-00, as well as by e-mail: rakishev@gfss.kz for anonymous requests ombudsmengfss@gmail.com, or at the address: Republic of Kazakhstan,Astana, 010000, Kabanbai Batyr Avenue 17, office 1407.

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